Terms of Service

01Acceptance of terms

By creating an account, placing an order or using any QuadCore Cloud service, you agree to these Terms of Service and our Privacy Policy. If you are using our services on behalf of an organisation, you confirm that you are authorised to accept these terms for it.

02Our services

We provide virtual private servers, cloud hosting, remote desktop and related IT services as described on our website and in your order. Specifications, locations and features may change over time; we will not materially reduce a service you have already paid for during its current billing term.

03Your account

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your credentials secure and for all activity under your account.
• On self-managed services, you are responsible for server configuration, software updates and backups.

04Acceptable use

You may not use our services to:

• Send spam, run phishing pages or distribute malware.
• Launch denial-of-service attacks, port scans or other attacks against any network.
• Host content that is illegal, infringes intellectual property or exploits minors.
• Mine cryptocurrency on shared resources without written permission.
• Resell services in a way that violates these terms.

We may suspend services that violate this policy, with notice where reasonably possible.

05Billing and renewals

Services are billed in advance on a monthly or yearly basis and renew automatically unless cancelled before the renewal date. Overdue invoices may lead to suspension after 7 days and termination after 15 days. Prices are shown in USD unless stated otherwise and exclude applicable taxes.

06Refunds and cancellation

New VPS orders are covered by a 7-day money-back guarantee, excluding licence fees (such as Windows or cPanel) and setup fees. You may cancel at any time from your client area; cancellation takes effect at the end of the current billing period.

07Uptime and service credits

We target 99.99% network uptime. If we fall short in a calendar month, you may request service credits as described in our Service Level Agreement. Scheduled maintenance announced at least 48 hours in advance is excluded.

08Limitation of liability

To the maximum extent permitted by law, QuadCore Cloud is not liable for indirect, incidental or consequential damages, including lost profits or data. Our total liability for any claim is limited to the amount you paid for the affected service in the three months before the claim.

09Governing law

These terms are governed by the laws of Bangladesh. Any dispute will be resolved by the competent courts of Dhaka, unless local consumer law gives you the right to bring a claim elsewhere.